INSURERS AT IT AGAIN (5)
A client reports a matter to Aviva. Without her knowledge the information is sent to Minster Law who submit a Caim Notification Form (CNF) on the portal.
Two days after the accident her actual solicitors, who are unaware of this, submit CNFs for her and for the driver of the car. The client’s CNF is rejected as a duplicate.
The solicitors telephone and write several times to the third party insurer and eventually they ask the solicitors to resubmit the CNF, which they do, only for that also to be rejected.
Consequenty the solicitors issue proceedings and the matter proceeds to a disposal hearing.
Costs were not assessed on the day as the defendant alleged unreasonable removal from the portal, a point repeated in the Points of Dispute during provisional assessment.
The matter is listed for an oral hearing. The day before that hearing solicitors for the defendant insurers concede the point and agree to pay the costs of the main case and of detailed assessment.
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