Kerry Underwood

LEGAL SERVICES CONSUMER PANEL: A DISGRACE

with 6 comments


This organisation has form – see my blog LEGAL SERVICES CONSUMER PANEL: A BLOT ON THE LANDSCAPE.

I said there that this useless, parasitic, publicly funded body should be scrapped overnight.

It was not, and it is still undermining British society and the rule of law.

Its own survey, published 18 July 2017, showed four out of five clients were satisfied with the services from their lawyers and 83% were satisfied with the advice received, a key finding that it omitted from its press release, sent when the link to the full report, containing those findings, was broken.

Obviously these matters were not linked, if you pardon the pun.

Those findings match exactly those of YouGov research one year ago.

Trust in lawyers was up, as was the percentage saying that their legal matter was explained clearly.

And so it goes on.

All good news, you would think.

No. Clients still rely too heavily on reputation and just 27% shop around only 2% use comparison websites.

That may be because comparison websites are wholly discredited jokes used by no decent organisations and just 2% of people.

That tells its own story. 98% of the population, virtually all of whom have access to the internet and can hardly fail to know about comparison websites, do not use them, just like you and I never do.

Take that statement about relying too heavily on reputation.

Is not that the very best reason to choose a lawyer, plumber, supplier etc.?

How can anyone with half a brain think that a manipulated comparison website is more valuable than a friend, relative or colleague personally recommending someone?

The press release could have said:

  1. People are very satisfied with lawyers;

 

  1. it is terrible that these people, very satisfied with their lawyers, are not complaining about the lawyers that they are very satisfied with;

 

  1. even though those people are very satisfied with their lawyers, and not complaining about them, they should shop around and use comparison websites, presumably to try and find a bad lawyer;

 

  1. we are shouting and screaming about a non-existent problem because once everyone realise that there is not a problem, they will also realise that we are a waste of space.

Very obviously, inaccurate and false attacks on a profession charged with upholding the rule of law is an attack on society itself.

As the great President of the Supreme Court, Lord Neuberger, said:

“Without lawyers, judges and courts, there is no access to justice and therefore no rule of law, and without the rule of law, society collapses.”

These worthless idiots are entitled to their opinion and entitled to express it in a society kept free by the judges and lawyers that they detest, but they should not be able to do so at the tax payer’s expense.

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Written by kerryunderwood

August 16, 2017 at 10:05 am

Posted in Uncategorized

6 Responses

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  1. Lovely rant with which I wholeheartedly agree ……..

    Sue Nash

    August 16, 2017 at 10:20 am

  2. Enemies of the people?

    Peter Burdge

    August 16, 2017 at 11:27 am

  3. Your blog nails it Kerry.Lawyers must have one of the highest satisfaction ratings of any sector.Bearing in mind that we deal with a lot of clients in difficult and emotional circumstances it is quite staggering

    John

    August 17, 2017 at 9:49 am

    • John

      Many thanks.

      Not only are we dealing with a lot of clients in difficult and emotional circumstances, but in litigation we have an adversarial system, where broadly one party wins and one party loses.

      I realise that most cases are settled, but you can assume that in any litigation, given that the matter has got that far, one party is likely to be fairly unhappy.

      That makes the very high satisfaction rates that lawyers get even more extraordinary.

      You correctly referred to it as “quite staggering”.

      The level of satisfaction with lawyers in England and Wales is indeed staggering and I wish all the whingers and moaners paid for by the state would shut the proverbial up and do their own jobs as well as we do ours.

      Kerry

      kerryunderwood

      August 18, 2017 at 3:39 pm


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