Kerry Underwood

SOLICITORS’ CLIENTS HAPPIER THAN EVER: LEGAL SERVICES CONSUMER PANEL MOANS AND DRONES ON

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A survey by the Legal Services Consumer Panel, which has a long history of being highly and irrationally critical of solicitors, has found that 83% of clients were satisfied with the service received from their solicitor and 89% were satisfied with the outcome.

Only 9% thought that the service was poor value for money.

The results, based on a very high sample of 3,500 clients, are the best ever.

80% of clients chose their lawyer by reputation with price, specialism, speed of delivery and locality being the other reasons in the top 5 for choosing a solicitor.

In spite of these stunning results, almost unmatched in any other field, the Legal Services Consumer Panel found it “disappointing” that clients still rely on gut feelings and subjective recommendations as indicators of quality when choosing a lawyer.

It seems to be beyond the comprehension of these people that given the extraordinarily high ratings of solicitors, the clients are very obviously using the right methods to choose their lawyer. It is way beyond time that this harmful body shut up and shut up shop.

Written by kerryunderwood

July 8, 2021 at 11:37 am

Posted in Uncategorized

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