Kerry Underwood


with 2 comments

Legal Ombudsman taking 20 months to deal with non-simple claims

The Legal Ombudsman, who has 241 staff and a budget of £14.47 million a year, is taking 285 days to deal with cases of low complexity, and 616 days to deal with high complexity cases.

This is up from 182 days and 526 days compared with the previous year.

The cost per case has increased from £1,927 to £2,800.

Just 4,704 cases were resolved.


Is any needed? It would be far, far cheaper and quicker to have all of these cases dealt with by the courts.

A team of 20 judges and appropriate staff would comfortably deal with 4,704 cases a year.

I estimate the turnaround time would be reduced by 75% and costs by 60%. As with all regulators, the incompetent, unaccountable and unqualified system is massively more expensive, slower, and less professional than the judiciary.

Written by kerryunderwood

July 19, 2021 at 12:35 pm

Posted in Uncategorized

2 Responses

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  1. I agree absolutely. It may even remove the presumption of guilt

    Kevin Campbell

    July 19, 2021 at 2:24 pm

    • Agreed. Regulators- or more particularly the concept of regulation rather than adjudication – are a serious threat to the rule of law. Also- they interfere politically to keep themselves work and a job. The last thing that they want is for everything to work well.


      July 19, 2021 at 6:22 pm

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